VIX!N Beauty
FREE SHIPPING ON ORDERS OVER $99 AUSTRALIA WIDE
Our $9.95 Flat Rate delivery usually takes between 3-5 business days from dispatch. As it is sent with Australia Post we do have to sometimes allow for up to 10 business days for delivery to regional and remote areas across Australia. We ship ALL orders from our QLD warehouse.
EXPRESS POST DELIVERY- $14.95
This is a tracked service and requires a signature for acceptance of delivery. Express next day delivery is delivered the next working day to all Australian Metro/Capital City postcodes for orders placed before 12pm (noon) Mon – Thurs. Orders placed after 12pm (noon) or on a Friday will be dispatched the next working day. As this is an Australia Post service they do not offer weekend delivery.
We cannot select your delivery preferences for you, if you are not in a safe area to leave your beautiful orders, please changes your preferences with AUSTRALIA POST to take you order to your nearest LOCAL POST OFFICE.
**VIXIN BEAUTY WILL NOT REPLACE STOLEN ORDERS**
REFUNDS &/OR EXCHANGES
VIXIN PTY LTD is committed to 100% satisfaction and we hope you will be completely delighted with your order.
Please note: For hygiene and safety reasons, we do not offer refunds or exchanges on products unless they are damaged or are found to be faulty. Once your order is processed, we are unable to accept change-of-mind requests or returns.
All of our products are made with high-performance active ingredients and are clearly labelled with a full ingredient list. It is the customer’s responsibility to check the ingredients before purchase.
Please note we do not refund or exchange products due to allergic reactions. Just as supermarkets cannot accept returns of foods such as strawberries or peanut butter because of allergies, we cannot accept returns for skincare when allergies are involved. Every skin is unique, and we encourage you to review ingredients carefully prior to purchase.
The only money-back guarantee we offer is on our Apple Stem Cell All-in-One Cream. To be eligible, the product must be returned to us within 30 days of purchase. Refunds will be processed less any postage and merchant fees incurred. (See below)
By purchasing from us, you acknowledge that you are responsible for checking ingredients and ensuring the product is suitable for your skin.
Please note: all accessories are fully non-refundable. (*unless faulty)
30-Day Money Back Guarantee – All In One Apple Stem Cell Introductory Offer ONLY.
We stand behind our All In One Apple Stem Cell face cream and are confident you’ll love the results. But if for any reason you're not satisfied, we offer a 30-day money-back guarantee for ALL IN ONE introductory offer ONLY.
To be eligible, return the ALL IN ONE at your cost, with all packaging, within 30 days of your purchase date. Once received, we’ll refund you the purchase price, less any shipping costs incurred by VIXIN to send your original order, plus any merchant payment fees incurred and paid to Shopify billing, AfterPay, and PayPal.
This guarantee applies to first-time purchases of the All In One Apple Stem Cell only. Please include your order number and reason for return when contacting our team at support@vixin.com.au.
We're here to help — real results or your money back.
Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on vixin.com.au vixin.store vixin.asia & vixin.co.uk. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.
If you have any questions or need any clarification please do not hesitate to contact our customer support team on support@vixin.com.au
CANCELLING OR AMENDING YOUR ORDER
Once your order is complete, you can no longer add items, or change your order.
If you want to add items to your order, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we would be more than happy to refund you the additional delivery charge. Please note if you are an international customer we are unable to offer this service to combine two orders into one parcel.
Usually you are able to cancel your purchase within 24 hours of placing your order, but sometimes our warehouse is super-fast at getting the orders out the door and they could have already dispatched it to you, if this is the case we would be unable to cancel it.
RETURNS PROCEDURE FOR FAULTY PRODUCT
Sometimes things go wrong and if this occurs our returns are usually processed within 10 working days from the day when they arrive back to our warehouse. They will be assessed and accepted if they are deemed as faulty or damaged.
Once the refund has been approved, the funds due should appear on your bank statement within 5-14 working days (Please note that your card issuer dictates refund times and are outside our control).
When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel.
Please always include your telephone number and your email address in case we need to contact you regarding your return. We strongly recommend that you obtain a postage receipt from the Post Office with a tracking number. We are responsible for your parcel only once it has been received into our head office.
Items lost in transit will not be treated as returned.
Make sure your items are securely wrapped and send your return to:
RETURNS AT VIXIN PTY LTD
Unit 11/9 Inventory Court
Arundel QLD 4214
AUSTRALIA
After sending your parcel back and you have not been contacted by us within 7 – 10 business days, please kindly contact us on 0488 884 946 – Monday to Friday 9.00am to 5.00pm EST, or please email customer service via support@vixin.com.au in order for us to follow up your return.
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Overall rating: 4.9333334 / 5 from 420 reviews.
This refill pouch offers a sustainable and convenient way to maintain your skincare routine. It provides effective cleansing and toning, leaving your skin feeling clean, hydrated, and refreshed. The product is praised for its lightweight texture, pleasant smell, and real results.
Review topics: ["smell","feels","improvement","problems","results","looks","packaging","cleanser","texture","skin","amount","toner","face","fragrance","bottle","pouches","container","redness","formula","range","residue","skin care","use","team","idea","moisturiser","addition","tone","order","routine"].
"Hi. I love the feel and texture of the products I am using aswell as your sunscreen. I am only on my second order. I haven't seen a great deal of difference in my age spots or wrinkles yet but hopefully with longer use I will start to see a difference. Regards Michelle"
"Absolutely love this product. My skin does not feel tight, red and sometimes sore as it has with previous cleansers. Highly recommend"
"It rubs off your foundation and mascara at the same time. Very gentle and kind to your eyes, I'm 71 and used at least 20 or more cleansers and toners since I was 15. Vixen does the job with no fuss. I had given up on my cleaning routine and had been using face wipes for the past two years. I now use nearly all the products and am so satisfied with all the products. Thankyou Vixen."
"Products I never knew I needed until I used them. Returned customer now a happy repeat customer : ) Game-changer skin care, great value amazing experience with top-notch products that exceeded all my expectations, clear communication and outstanding customer care. Smooth online shopping experience with prompt delivery and accurately described, high-quality items"
"I really like this product, your face doesn't feel stripped after cleansing."
"Love this product. It smells amazing and make cleaning and cleansing so much easier. My face seems lighter and clearer than it has in. Long time"
"One of my favourite, the best two in one cleaner and tonner that doesn't leave your skin so tight after using it. Leaves the face soft."
"Fresh! I love the smell and the feeling this product gives! So happy to be in the team! Clean team!"
"This is a lovely cleanser that makes your skin feel clean and refreshed but without drying your skin out. The refill packs are fantastic for travel. They pack flat, are light and don’t leak. A wonder full product and great concept."
"I started using VIXIN’s 3 main products, Clean Team, Goji Glow & Apple Stem Cell. Loved them. Then the Shake to Activate. Omg, game changer. Love this product. Recently purchased the Face Polish. Makes my skin feel so clean especially as I always use an SPF, I have the Beach Face too. Well I have been getting so many compliments on the texture of my skin, even by the beautician that I would get an occasional facial with. I am 66 years old and love all my VIXIN products. Well done VIXIN team and Char for developing this gorgeous skincare."